1. Our Commitment to Privacy
World Color Services Ltd (‘we’, ‘us’, ‘our’) is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights under the New Zealand Privacy Act 2020.
By using our website or submitting an enquiry or quote request, you consent to the collection and use of your personal information as described in this Policy.
2. What Information We Collect
We may collect the following types of personal information:
Information you provide directly:
- Your name, email address, and phone number
- Your property address
- Details about your project or enquiry
- Payment information (processed securely via our payment provider)
- How you found out about us
Information collected automatically:
- IP address and browser type
- Pages visited on our website and time spent on each page
- Referring website or search terms
- Device type (desktop, mobile, tablet)
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Schedule and carry out painting services
- Process payments and send invoices
- Send job-related updates and communications
- Improve our website and services
- Comply with legal obligations
We will not use your information for unsolicited marketing without your consent. If you opt in to receive updates or promotions from us, you may unsubscribe at any time by contacting us or clicking the unsubscribe link in any marketing email.
4. How We Share Your Information
We do not sell, rent, or share your personal information with third parties, except:
- With service providers who assist us in operating our business (e.g. email platforms, accounting software, payment processors) — these providers are bound by confidentiality obligations
- Where required by law or in response to a valid legal request
- With your explicit consent
We do not share your information with advertisers or allow third parties to use your data for their own marketing purposes.
5. Cookies and Website Analytics
Our website may use cookies — small text files stored on your device — to improve your browsing experience. We may also use analytics tools (such as Google Analytics) to understand how visitors use our site. This data is collected anonymously and does not identify you personally.
You can disable cookies through your browser settings, though this may affect the functionality of our website.
6. Data Storage and Security
Your personal information may be stored on secure servers located in New Zealand or, in some cases, overseas (for example, cloud-based software providers). We take reasonable steps to protect your information from unauthorised access, loss, or misuse.
However, no method of transmission over the internet is completely secure. While we take every reasonable precaution, we cannot guarantee the absolute security of information transmitted to us.
7. How Long We Keep Your Information
We retain personal information for as long as necessary to:
- Provide our services to you
- Meet our legal, accounting, and tax obligations (typically 7 years)
- Resolve any disputes or warranty claims
When information is no longer required, we will securely delete or anonymise it.
8. Your Rights Under the Privacy Act 2020
Under the New Zealand Privacy Act 2020, you have the right to:
- Request access to the personal information we hold about you
- Ask us to correct any inaccurate or incomplete information
- Ask us to delete your information (subject to legal retention requirements)
- Withdraw consent to receiving marketing communications at any time
To exercise any of these rights, please contact our Privacy Officer using the details below. We will respond to requests within 20 working days as required by the Privacy Act.
9. Complaints
If you believe we have handled your personal information in breach of the Privacy Act 2020, please contact us in the first instance. If you are not satisfied with our response, you can make a complaint to the Office of the Privacy Commissioner:
Office of the Privacy Commissioner
Phone: 0800 803 909
Website: privacy.org.nz
10. Third-Party Links
Our website may contain links to third-party websites (e.g. Facebook, Google). This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date. We encourage you to review this Policy periodically.